Refund Policy

90-Day “Sign One Case” Guarantee

Effective Date: October 1, 2026  ·  Last Updated: October 1, 2026

1. Overview

Active Pulse LLC (“we,” “us,” “our”) offers a 90-Day “Sign One Case” Guarantee (the “Guarantee”) for purchases of Case Capture AI (the “Product”).

This Guarantee is designed to ensure customer satisfaction and demonstrate our confidence in the Product’s effectiveness when properly implemented.

2. Eligibility Requirements

To qualify for a refund under this Guarantee, the customer must meet ALL of the following requirements:

2.1 Time Requirement

The refund request must be submitted within ninety (90) calendar days from the date of purchase. Purchases are dated based on the transaction timestamp in our payment processor records.

Refund requests submitted after the 90-day window are not eligible, regardless of implementation efforts.

2.2 Implementation Requirement

The customer must have made genuine, good-faith efforts to implement the Product with their intake team or staff. “Implementation” means:

• a) Training intake staff on a minimum of two (2) objection-handling scripts included in the Product
• b) Active use of the scripts during customer/lead interactions for a minimum of thirty (30) calendar days
• c) Documented tracking of implementation efforts (e.g., CRM notes, call logs, training records, printed materials)

2.3 Outcome Requirement

The customer must be unable to identify at least one (1) additional signed case that can be reasonably attributed to the use of the scripts and techniques provided in the Product.

“Reasonably attributed” means the customer can identify, in good faith, that the use of a specific script or technique from the Product contributed to overcoming an objection and closing a case that would have otherwise been lost.

2.4 Documentation Requirement

The customer must provide proof of implementation efforts. Acceptable proof includes, but is not limited to:

• Screenshots of CRM notes documenting script usage
• Photographs of printed Case Qualifier Checklists or other Product materials in use
• Email or internal communications regarding team training on the scripts
• Call logs or tracking spreadsheets showing implementation timeline
• Training session notes or calendar invitations
• Any other documentation demonstrating genuine implementation efforts

The documentation does not need to be extensive or formal, but must reasonably demonstrate that implementation occurred.

3. How to Request a Refund

3.1 Submission Process

To request a refund under this Guarantee, the customer must:

• a) Send an email to [email protected] with the subject line: “90-Day Guarantee Refund Request”
• b) Include the order number from the original purchase
• c) Provide a brief description of implementation efforts (which scripts were used, duration of implementation, number of calls made, challenges encountered)
• d) Attach or include proof of implementation as described in Section 2.4

3.2 Review Timeline

We will review refund requests within two (2) business days of receipt. We may request additional information or clarification if the initial submission is incomplete.

3.3 Refund Processing

If the refund request is approved, we will process the refund to the original payment method within three to five (3-5) business days. The customer will receive a confirmation email once the refund is processed.

Depending on the customer’s financial institution, it may take an additional 5-10 business days for the credit to appear on their statement.

4. Refund Amount

The refund amount is one hundred percent (100%) of the Product purchase price ($67 USD or applicable local currency at time of purchase).

The refund does NOT include:

• Order bump purchases (if applicable)
• Separate product purchases made at the same time
• Upsell purchases (e.g., Active Pulse Pixel service)
• Payment processing fees charged by third-party processors
• Currency conversion fees

Each product or service has its own separate refund policy.

5. Exclusions and Limitations

5.1 Non-Transferable

This Guarantee is non-transferable and applies only to the original purchaser.

5.2 One Guarantee Per Customer

Each customer is eligible for this Guarantee only once. If a customer requests and receives a refund, then repurchases the Product at a later date, they are not eligible for a second refund under this Guarantee.

5.3 No Guarantee for Non-Implementation

This Guarantee does NOT cover:

• Customers who purchase but never download or access the Product
• Customers who download the Product but never implement it with their team
• Customers who implement for less than thirty (30) days
• Customers who cannot provide any documentation of implementation efforts
• Customers who admit they “never got around to using it” or “were too busy”

5.4 No Guarantee for Separate Services

This Guarantee applies ONLY to Case Capture AI ($67 product). It does NOT apply to:

• Active Pulse Pixel service (separate trial/refund terms apply)
• Consulting services
• Custom implementation services
• Any other products or services offered by Active Pulse LLC

5.5 No Guarantee After Product Access Revocation

If the customer’s access to the Product is revoked due to violation of our Terms of Service, sharing credentials, unauthorized distribution of Product content, or other policy violations, this Guarantee is void.

6. Discretion and Final Authority

6.1 Good Faith Standard

We reserve the right to evaluate refund requests based on a standard of good faith. We trust our customers to be honest about their implementation efforts, and we will honor legitimate requests.

However, we also reserve the right to deny refund requests that appear fraudulent, deceptive, or inconsistent with the Guarantee terms.

6.2 Final Decision

Active Pulse LLC retains final authority to determine whether a refund request meets the Guarantee requirements. Our decision is final and binding.

6.3 Right to Request Additional Information

We reserve the right to request additional documentation, clarification, or explanation before approving a refund request. Failure to provide requested information within ten (10) business days may result in denial of the refund request.

7. Abuse Prevention

7.1 No Serial Refunders

We reserve the right to deny refund requests from customers who have a pattern of purchasing digital products, requesting refunds, and keeping the content. This is considered abuse of our Guarantee policy.

7.2 Right to Ban

We reserve the right to permanently ban customers from future purchases if we determine that a refund request was fraudulent or abusive.

7.3 Legal Action

In cases of clear fraud (e.g., fabricated documentation, stolen credit cards, chargeback fraud), we reserve the right to pursue legal action and report the matter to appropriate authorities.

8. Relationship to Other Policies

8.1 Chargebacks

If a customer initiates a chargeback with their credit card company or payment processor BEFORE contacting us about a refund under this Guarantee, they forfeit their eligibility for the Guarantee.

We encourage customers to contact us directly to resolve any issues before initiating a chargeback.

8.2 Terms of Service

This Guarantee is subject to our general Terms of Service. Any violation of our Terms of Service may result in forfeiture of Guarantee eligibility.

8.3 Privacy Policy

Any personal information or documentation submitted as part of a refund request will be handled in accordance with our Privacy Policy.

9. Modifications to This Guarantee

We reserve the right to modify, update, or discontinue this Guarantee at any time. Changes will be posted on this page with an updated “Last Updated” date.

Changes apply to purchases made AFTER the modification date. Purchases made before a modification date are subject to the Guarantee terms in effect at the time of purchase.

10. Governing Law

This Guarantee is governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

Any disputes arising from this Guarantee shall be resolved in the courts of the State of Wyoming.

11. Contact Information

For questions about this Guarantee, contact us at:

Email: [email protected]
Phone: (954) 685-0917
Address: 30 N Gould St #62854, Sheridan, WY 82801, USA
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

12. Acknowledgment

By purchasing Case Capture AI, the customer acknowledges that they have read, understood, and agree to be bound by the terms of this 90-Day “Sign One Case” Guarantee.

Active Pulse LLC
Last Updated: October 1, 2026